We DO NOT INCLUDE exchange cost in our overall pricing. Regardless, a few customers feel an exchange is necessary. Rather than raising pour prices for this service, a minimum 20% resale charge will be assessed on items returned in ABSOLUTE NEW CONDITION* within 3 days. Balance will be put toward another purchase. NO REFUNDS. This offer excludes Fabricoate and Delivery Services. Special Orders, Bedding and Financing are NON-EXCHANGEABLE.
Furniture manufacturer’s warranties are usually limited, and DO NOT (unless explicitly stated in writing) cover shipping or freight charges back to the factory, handling, labor, and other NON-PART charges… all of which can be costly repairs after a purchase. This is why Kutter’s offers our ONE+PLUS PROTECTION PLAN within a 25-mile service area**.
ONE+PLUS PROTECTION PLAN 25-MILE SERVICE AREA*
With Kutter’s Limited One+Plus Protection Plan, the original purchaser, for a period of one year*, never pays more than $65 regardless if it’s for a $100 or a $150 repair. The purchaser pays NO parts* or labor* charges for one year from the date of the sale. Just a $65 travel fee for each IN-HOME TRADE AREA* visit, limited to a 25-mile radius.
Kutter’s services what Kutter’s sells. The ONE+PLUS PROTECTION PLAN* covers the replacement and/or repair of UPHOLSTERED PRODUCT PARTS for a period of one year from the date of sale, limited to steel construction, wood framing, buttons, stitching of seams and foam cushions.
The ONE+PLUS Protection Plan covers replacement andor repair of WOOD PRODUCT PARTS for a period of one year from the date of sale, limited to season splitting, improper glue or down joints and warpage.*
*Limited warrany on parts and labor for one full year from the date of purchase to the original purchaser on a valid Kutter’s sales receipt excluding commercial use, abuse, normal softening of foam cushions ,or exposure to extreme climate conditions.
- We reserve the right, at our option, to determine the repair or the replacement parts.
- Repair visits in the purchaser’s home are limited to trade area boundaries posted in our store. All other repairs are made at Kutter’s Service Center located at our store.
- Kutter’s makes no other expressed warranty, any other warranty is that of the manufacturer.
- If service is required and is not covered as described in the limited protection plan, Kutter’s Service Department will, at its option, give estimates of the repair.